These Terms of Service (“Terms”) govern your access to and use of the website www.bottlewallperch.com and the purchase of products provided by Bottlewallperch (“we,” “us,” or “our”), a company registered in Canada with our registered office at 100 King St W, Suite 5600, Toronto, ON M5X 1C9, Canada.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
- Business Identity and Scope
Bottlewallperch operates as a direct retailer of kitchen storage solutions. All orders are processed and dispatched from our Canadian facilities. We serve customers in the European Union (EU) and the United States. We utilize professional courier services, including DHL, FedEx, and UPS, to facilitate international delivery. - Orders and Shipping
Processing Time: Orders are typically processed and dispatched within 1–3 business days.
Delivery Estimates: Expected transit time is 5–9 business days. We provide automated tracking updates to the email address provided at checkout, covering dispatch, transit, and local delivery milestones.
Shipping Terms: We ship on a Delivered Duty Paid (DDP) basis. All applicable duties and taxes are included in the transaction price paid at checkout.
Logistics Liability: In the event an order exceeds the standard delivery window, we will initiate an investigation with the carrier. Depending on the carrier’s findings, we reserve the right to offer a replacement or a refund.
- Transfer of Risk and Ownership
In accordance with applicable consumer protection laws, including the European Union Consumer Rights Directive, the risk of loss, damage, or destruction of goods remains with Bottlewallperch until the goods are physically received by the consumer or a third party designated by the consumer (other than the carrier). - Right of Withdrawal and Returns
Right of Withdrawal (EU Customers): Under EU consumer law, you have the right to withdraw from your contract within 14 days of receipt of the goods without providing a specific reason. To exercise this right, please contact our support team at condiment@bottlewallperch.com.
Damaged or Defective Items: Should your product arrive damaged or defective, you are entitled to a refund or replacement. To expedite this process, please submit photographic evidence of the damage to condiment@bottlewallperch.com. Upon verification of the provided evidence, we will process your refund or dispatch a replacement. There is no requirement to return damaged items.
Return Process: For non-defective returns, items must be in original condition. Customers are responsible for return shipping costs unless otherwise determined by applicable local regulations.
- Limitation of Liability
To the maximum extent permitted by the laws of Canada, the United States, and the European Union, Bottlewallperch shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability shall not exceed the actual amount paid by you for the specific product giving rise to the claim. - Governing Law
For EU Customers: These Terms are governed by the laws of your country of residence, and you may bring proceedings in the local courts of your jurisdiction.
For US Customers: These Terms are governed by the laws of the province of Ontario, Canada, and applicable federal laws, without regard to conflict of law principles.
General: Any disputes shall be addressed through professional communication with our customer service team prior to formal legal action.
- Changes to Terms
We reserve the right to update these Terms at any time. Changes become effective immediately upon posting to this website. Continued use of the website constitutes your acceptance of the revised Terms.
Contact Information
For any inquiries regarding these Terms, please contact:
Bottlewallperch
Email: condiment@bottlewallperch.com
Address: 100 King St W, Suite 5600, Toronto, ON M5X 1C9, Canada
Phone: +1 416-555-0198