This Return and Refund Policy outlines the terms and conditions regarding orders placed on www.bottlewallperch.com (“we”, “us”, or “our”), operated by Bottlewallperch, based in Toronto, Canada. This policy applies to customers located in the United States and Europe.
- Order Processing and Shipping
We partner with international carriers, including DHL, FedEx, and UPS (Priority services), to deliver our wall-mounted condiment storage racks.
Processing Time: Orders are processed and dispatched from our Canada facility within 1–3 business days.
Delivery Timeline: Once dispatched, orders are estimated to arrive within 5–9 business days.
Tracking: To keep you informed, we provide automated email notifications containing tracking information at key milestones, including dispatch, arrival at carrier hubs, and local delivery.
Extended Delays: If an order exceeds the standard shipping duration, we will initiate an investigation with the respective carrier. Based on the investigation findings, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Right of Withdrawal (European Customers)
In accordance with European consumer protection regulations, customers residing in the European Union are entitled to a 14-day Right of Withdrawal. You may return your order without providing a reason within 14 days from the date you receive your items.
To exercise this right, please contact our customer service team via condiment@bottlewallperch.com to initiate the return process.
- Returns and Refunds (General Policy)
Whether you are a customer in the United States or Europe, if you wish to return a product, please ship the items to our following address:
Return Address:
100 King St W, Suite 5600, Toronto, ON M5X 1C9, Canada
Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer support team via condiment@bottlewallperch.com within a reasonable timeframe. To expedite your request, please provide photographic evidence of the damage. Upon verification, we will arrange for a refund or a replacement shipment. In such cases, there is no requirement to return the damaged item to us.
Return Conditions: All returned items must be in their original packaging. Please ensure the items are packaged securely to prevent damage during transit.
- Payment Methods
We accept the following payment methods through our checkout system:
Credit/Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
All transactions are processed in a secure environment. Please ensure that the billing information provided matches your financial institution’s records to prevent processing delays.
- Taxes and Duties
We operate on a DDP (Delivered Duty Paid) basis for our customers in the United States and Europe. The final price paid at checkout includes all applicable import duties and taxes. You will not be required to pay additional fees upon the arrival of your order. - Contact Information
If you have any questions regarding your order or our return policy, please reach out to our dedicated support team:
Email: condiment@bottlewallperch.com
Phone: +1 416-555-0198
Business Address: 100 King St W, Suite 5600, Toronto, ON M5X 1C9, Canada