This Privacy Policy describes how www.bottlewallperch.com (“we”, “us”, or “our”) collects, uses, and discloses your information when you visit, use our services, or make a purchase from our website.
For the purposes of applicable data protection laws, www.bottlewallperch.com is the data controller of your personal information.
- Information We Collect
We collect information that you provide directly to us when you browse our website or make a purchase. As a direct-to-consumer (DTC) brand, we prioritize operational transparency and manage our own inventory. Information collected includes:
Contact Information: Your name, billing address, shipping address, email address, and phone number.
Order Information: Details regarding the items purchased, which are fulfilled directly through our proprietary logistics network.
Device Information: Information about your browser, IP address, and time zone to ensure secure site navigation.
- How We Use Your Information
We use your information to:
Fulfill orders, process payments, and arrange for shipping via our managed facilities.
Communicate with you regarding your orders or inquiries.
Screen orders for potential risk or fraud to maintain a secure trading environment.
Improve and optimize our website based on user engagement.
- Data Sharing, Payment Processing, and DDP Logistics
We share your personal information with service providers to help us provide our services and fulfill our contracts with you.
Payment Processing: We use Stripe to process payments. Your payment information is transmitted directly to Stripe. We do not store your full credit card details on our servers.
DTC Integrity & Logistics: We manage our own inventory and fulfillment systems. We do not engage in third-party dropshipping or print-on-demand services.
Delivered Duty Paid (DDP) Shipping: To streamline your shopping experience, we utilize a DDP (Delivered Duty Paid) shipping model. This means that import duties and taxes are settled by us prior to delivery. We may share necessary order and contact information with our logistics partners solely to facilitate this pre-paid customs clearance process and ensure direct delivery to your destination.
Legal Compliance: We may share information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
- Data Retention
We retain your personal information only for as long as is necessary to provide you with our services and as described in this Privacy Policy.
Order Information: We generally retain order information for a period of seven years to comply with legal, tax, and accounting requirements in Canada, the United States, and the European Union.
Communication Data: Correspondence is retained as needed to maintain customer support records.
When we no longer require your personal information for these purposes, we will securely delete or anonymize it.
- Your Rights
Depending on your location, including under GDPR for European customers, you may have the following rights regarding your personal information: Right of Access, Right to Rectification, Right to Erasure, and Right to Object. To exercise these rights, please contact us using the contact details provided below. - International Transfers
As our business operations are based in Canada, your information may be transferred to and processed in countries outside of your jurisdiction. We ensure that such transfers are conducted in accordance with applicable data protection laws, maintaining the same level of security for your data regardless of the processing location. - Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with an updated effective date. - Contact Information
If you have questions about our privacy practices, or if you would like to make a complaint, please contact us by e-mail or by mail:
Address: 100 King St W, Suite 5600, Toronto, ON M5X 1C9, Canada
Email: condiment@bottlewallperch.com
Phone: +1 416-555-0198