This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from Bottlewallperch (www.bottlewallperch.com). By placing an order through our website, you agree to the terms set forth below.
- Processing and Fulfillment
Orders are fulfilled and dispatched directly from our registered corporate facility in Canada.
Processing Time: All orders are processed within 1 to 3 business days, excluding weekends and Canadian public holidays.
Dispatch Location: All shipments originate from our facility located at:
100 King St W, Suite 5600, Toronto, ON M5X 1C9, Canada
- Shipping Methods and Delivery Times
We utilize professional international courier services, including DHL, FedEx, and UPS Priority, to ensure reliable delivery to our customers in the United States and Europe.
Estimated Transit Time: Following the processing period, orders are typically delivered within 5 to 9 business days.
Tracking: Transparency is a priority in our logistics operations. Upon dispatch, we provide automated tracking updates to the email address registered at the time of purchase. These notifications are issued at key milestones, including order departure, arrival at transit hubs, and local final-mile delivery.
- Duties and Taxes (DDP Model)
To provide a seamless experience for our customers, all shipments to the United States and Europe are dispatched on a Delivered Duty Paid (DDP) basis.
This means that all applicable import duties, customs fees, and taxes are settled by Bottlewallperch at the time of transit.
The price displayed at checkout is the final price for the product inclusive of these duties; customers are not required to pay additional customs charges upon receipt of their parcel.
- Shipping Delays and Logistics Investigations
While we strive to meet the estimated delivery timelines provided, external factors beyond our immediate control—such as customs clearance procedures or extreme weather events—may occasionally impact transit durations.
Inquiry Protocol: Should an order not be received within a reasonable timeframe beyond the standard delivery window, we initiate a formal investigation with the designated carrier.
Resolution: Upon completion of the investigation, we determine the appropriate resolution based on the findings, which may include a full refund of the purchase price or the dispatch of a replacement shipment.
- Order Accuracy and Contact Information
Customers are responsible for ensuring that the shipping address, contact information, and email address provided during checkout are accurate and complete. Bottlewallperch is not liable for delays or delivery failures resulting from incorrect or incomplete information provided by the customer. - Contact Us
For questions regarding your order status or this shipping policy, please contact our support team:
Email: condiment@bottlewallperch.com
Telephone: +1 416-555-0198
Address: 100 King St W, Suite 5600, Toronto, ON M5X 1C9, Canada